|If you have any additional questions, comments or concerns, please contact our customer service team.
GuaranteeWe measure success by the satisfaction of our customers. We want to bring you the best products at the fairest price, backed by the best service possible. In our experience, that's the only way to create relationships that stand the test of time.
Table of Contents
Complete Order Process
Change My Order
To remove an item from your shopping cart, begin at your shopping cart page. Click the “Remove Item” box next to the product. The item(s) you selected will no longer appear in your cart and the item subtotal is revised.
View My Order
Check the Status of My Order
Your credit card will be charged once your shipment has left our warehouse.
Order Confirmation / Invoice
Order Not Received
Update Personal Information (DoB, Credit Card/Address etc.)
Join Wine Club
Put Membership on Hold
Purchase Wine Club Membership
International / Domestic Shipping Territories
Orders placed by 12pm Pacific Time, Monday thru Friday, will usually ship the next day, provided there are no compliance items to resolve about your order. Upon leaving our warehouse, you will receive a shipping confirmation email with tracking numbers, if applicable. Our carriers are UPS and Fedex.
Weather Related Issues that Affect Shipping
Standard Return Policy
Items Not Returnable
Bad/Damaged Merchandise upon Arrival
Credits and Refunds
Giving Wine as a Gift
Gift Club Memberships
Legal Purchase Age Policy
Legal Purchase Age
Hahn Winery is committed to responsibly selling our products to only those individuals who are above legal purchase age. Upon entering the Hahn Winery Wine Shop for the first time, we ask that all visitors verify that they are of legal purchase age for their country. In addition, every order placed through the Hahn Winery Wine Shop online or via our Customer Service Center is age verified. In some cases, we are not able to verify the age of the purchaser, and may suggest additional information to include in the order that will enhance our ability to verify legal purchase age. In some cases, we will ask a purchaser to call a Customer Service Representative to provide additional information before completing an order.
Unable to Verify Legal Purchase Age
Using the Site
Entering the Site and Age Verification
Using the Shopping Cart
Minimum/Maximum Order Quantities
Opting Out of Promotional Messages
General Difficulties Using the Site